We process orders Monday through Friday, excluding Holidays. Orders are shipped by the manufacturer via ground service with Fed-Ex/UPS. Multiple item orders may ship in separate packages. Items are shipped direct from the designers' factories. Please allow approximately 2 weeks for delivery.
Volume orders may incur additional shipping charges. Incorrect or undeliverable addresses and refused shipments resulting in an item being "returned to shipper" will be charged for shipping fees. Express Shipping
Due to the nature of our factory direct business we are unable to offer express shipping.
International, Canada, Alaska, Hawaii, APO/FPO Shipping
We're sorry, but we are unable to ship outside the continental U.S.
Orders to Hawaii and Alaska must be shipped via 2nd Day Air UPS - our shippers do not use the postal service.
Defective Merchandise
Your satisfaction is very important to us. You'll receive high quality products, in good condition. We fully guarantee all products against defects in materials and craftsmanship. Freight damages or product defects must be reported within 48 hours of the receipt of your order.
Return, Canceling & Exchange Policy
The shipping of a return is the responsibility of the customer. Original shipping is not refundable.
Returns are accepted within 2 weeks of receipt of an order and require an authorization number. Please contact us for this information.
Cancellations must be made within 2 hours of placing an order. Once an item is shipped it cannot be cancelled. The customer is responsible for shipping a return.
Only items in NEW and UNUSED condition with TAGS still on(if any) may be returned. A 25% re-stocking fee is applied unless you purchase another item of equal value or higher. Exchanges are not charged a re-stocking fee.
DAMAGED or USED items WILL NOT be refunded. If a bed is placed on the floor and the tags (if any) are off - the bed is considered used, per the policies of our vendors. Damage by Your Pet
We are sorry, but we cannot be responsible for items that have been ruined by destructive dogs or puppies. Our products are very durable, but are not indestructible. Please choose carefully depending on the age and behavior of your pet.
|
